PART ONE: Creating Next level Customer Service experiences

 

Homework

Identify your minimums.
What do you want your minimum standards to be?
What does an email YES and NO look like?
How can you enforce them?
What are some non-negotiables you want to start enforcing now?

Identify your ideal client.
How do they make you FEEL?
How do you make them feel?
What are they spending?
How do they act?
What's it like working with them?
What is the outcome your ideal client wants?

Stop assuming
What areas do you find yourself assuming?
That they won't like the price?
What is it that leads to assumptions?
How can you shift those in the moments and right now?

Some reframe examples:
👀 I need them to order 👉🏼 you'll be fine either way
👀 I want the experience 👉🏼 they need this experience
👀 I need the money 👉🏼 I only want the right people to pay me.

Affirmations:
⚡️ It's this or something better
⚡️ My ideal clients love to pay me, and they pay me with ease.
⚡️ My business is the Lamborghini, and my clients KNOW they want to work with me.

Journaling:
In what ways have I been doing these things well?
What examples can I find in my own business that are already proof of it working?
How can I create more situations that are desirable for me?
How can I create more desirable situations for my clients, too?
How can I made the best case scenario my standard?


 

Part Two: Handling Mistakes and Poor Feedback Like a Pro

 

A note on day two: I didn’t say this and it needs to be said. You have to take responsibility for your actions and mistakes. You can do that while still empowering and finding a win-win. It’s not avoiding errors you made, it’s solving them from the mindset that everyone gets to win.

You can mess up and still have happy clients.

You can have happy clients and take responsibility for your action.

You can say sorry when a sorry is warranted.

I made the assumption (hehe we know we shouldn’t do that) that you all are at the place in your life and business where you are taking radical responsibility for it all. I hope you are.

Radical responsibility IS the vibe. That’s something your clients will respect.

When I can’t get paper, I’m not saying “this is or is not my fault” but I am still LEADING the client to the best possible result.

Leading is your responsibility.

HOMEWORK

BOUNDARIES:

What boundaries can you put into place NOW?
How can you make it so clear that anyone could respond for you?
What boundaries can you have about Instagram specifically?

When you get bad comments/feedback:
How can you make them feel heard and appreciated?
What do you need to do to be able to respond from a level-headed place?
Do you need to say sorry?
What could you say instead?

When something goes wrong:

What options can you give them to choose from to empower them to move forward?
Is it appropriate to ask them what they directly want? (not assuming)

Create an Action plan
Would it be best for you to wait, take action immediately, or go with the flow?
If it would be helpful to have a plan, what can you have in place to support you when things start to go off track?
What can do you do now that will help you later?

Asking for feedback:
What specific questions can you ask that will be helpful to them and make them feel heard?
Are there other ways of asking for and tracking feedback that would be helpful for your growth? (enter or exit surveys, reviews, testimonials, etc.)

--> Questions should be direct to get you the answer that you want, not open-ended.

Affirmations:
⚡️ Everyone is doing the best they can with what they have
⚡️ I can mess up and still have happy clients.
⚡️ My business isn't riding on any one thing—it’s safe for me to try new things, mess up, learn, and repeat.
⚡️ There is no such thing as failure, only feedback
⚡️ Feedback is neutral & I get to decide how I respond
⚡️ It’s safe to lead the business in the way that I desire
⚡️ I can handle this and anything else that comes my way.